PAYMENTS

What payment methods do you accept?

My payment was declined, what should I do?

We understand how frustrating that can be! First, double-check your payment details and try again. If the issue persists, your bank or card provider may be blocking the transaction, so we recommend reaching out to them or trying a different payment m

Why was I charged more than expected?

We process payments in the currency shown at checkout. In some cases, your bank or card issuer may add fees such as currency conversion or international charges. These fees are set by your bank, so we recommend reaching out to them for a detailed bre

I was double charged—what now?

Can I change my payment method after placing an order?

Can I use more than one payment method for my order?

I was charged but didn’t get an order confirmation, what’s going on?

Can I be refunded to a different card or account?

When will I be charged for my order?

Your payment is processed as soon as your order is placed. This way, we can get started on preparing your pieces right away.

Are taxes and duties included?

For domestic orders, VAT and applicable taxes are already included at checkout. For international orders, duties and import taxes may apply upon delivery. These are set by your local customs office and will be the responsibility of the customer.