Ambi

<div data-page-id="LJzRdgNdyoZbJmxfGT7lPIlRgIn" data-lark-html-role="root" data-docx-has-block-data="false" id="isPasted"><span style="font-size: 16px;">We get it! Sometimes things just don&#x2019;t work out as expected. If your item is&#xA0;<strong>unused and within our return window</strong>, we&#x2019;d be happy to help with a solution, depending on your preference and our return policy.<br><br>Reach out to us at <strong>support@ambi.ooo</strong>, and we&#x2019;ll walk you through the next steps.&#xA0;</span></div>

We get it! Sometimes things just don’t work out as expected. If your item is unused and within our return window, we’d be happy to help with a solution, depending on your preference and our return policy.Reach out to us at support@ambi.ooo, and we’ll

I’ve received my order but I changed my mind. Can I return it?

ORDER MANAGEMENT

Is your jewelry hypoallergenic?

What materials are used in your jewelry?

Will my silver jewelry tarnish?

Will my jewelry scratch over time?

Can I wear my jewelry in water or during workouts?

What’s the best way to store my jewelry?

Is it safe to sleep in my jewelry?

How should I handle new piercing jewelry?

How do I clean my jewelry?

How can I keep my jewelry looking its best every day?

Where can I find details about the materials used?

MATERIALS & CARE GUIDE

What payment methods do you accept?

My payment was declined, what should I do?

Why was I charged more than expected?

I was double charged—what now?

Can I change my payment method after placing an order?

Can I use more than one payment method for my order?

I was charged but didn’t get an order confirmation, what’s going on?

Can I be refunded to a different card or account?

When will I be charged for my order?

Are taxes and duties included?

PAYMENTS

How do I track my order?

What do I do if I receive the wrong item in my order?

I entered the wrong or incomplete delivery address, can I update it?

What is your allowed window for order changes or cancellations?

I want to change or cancel my order but more than 1 hour has passed, what now?

I accidentally ordered the wrong item, what can I do?

How much does shipping cost?

Do you ship internationally?

Are there countries outside your shipping zone?

Do you offer free shipping?

How long does delivery take?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

What if my parcel is held at customs?

SHIPPING & DELIVERY

Is there a warranty for your products?

What’s included in the warranty coverage?

What isn't covered by your warranty?

What happens if I received a defective item?

How do I make a warranty claim?

WARRANTY

Is your production facility certified?

Are there quality checks during production?

Does Ambi take responsibility for self-insertion or misuse?

Is Ambi responsible for infections or reactions?

What if I have a metal allergy or sensitivity?

Is Ambi jewelry medical-grade?

Are all your jewelry pieces sterilised?

SAFETY STANDARDS

How do I apply promo/discount codes?

Can I apply a promo code after I’ve placed my order?

Can promos expire?

Can discounts or promos be turned into store credit or cash?

PROMOS & DISCOUNTS

What is your policy on Returns & Exchanges?

Can I return an item if I’ve opened the package?

What items can’t be returned or exchanged?

Who pays for return shipping?

How do I start a return or exchange?

RETURNS & EXCHANGES

COLLABORATIONS

TERMS & CONDITIONS

I’ve received my order but I changed my mind. Can I return it?Updated 9 days ago