Once your order has been placed and processed, you will receive a confirmation email with your order details within 1-3 working days. This email will include a tracking number and a link to our tracking page. Please note that tracking may take up to

Once your order has been placed and processed, you will receive a confirmation email with your order details within 1-3 working days. This email will include a tracking number and a link to our tracking page.Please note that tracking may take up to 3 business days to update. If you don&#x2019;t see movement right away, don&#x2019;t worry&#x2014;it&#x2019;s on the way. Delays in tracking updates can sometimes happen due to high courier volumes or processing times at their facilities. Just check back a little later, and your tracking will reflect the latest updates.

How do I track my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

<div data-page-id="LJzRdgNdyoZbJmxfGT7lPIlRgIn" data-lark-html-role="root" data-docx-has-block-data="false" id="isPasted">Thanks for letting us know! If your order hasn&#x2019;t been fulfilled yet, we&#x2019;ll do our best to update the address for you. Please reach out to us at support@ambi.ooo as soon as possible with the&#xA0;complete and corrected details.&#xA0; If the order has already been shipped, we&#x2019;re unable to make changes, but we recommend reaching out to your local courier directly for reroute assistance (though we can&#x2019;t guarantee it). Either way, we&apos;re here to support you with next steps!</div>

I entered the wrong or incomplete delivery address, can I update it?

<div data-page-id="LJzRdgNdyoZbJmxfGT7lPIlRgIn" data-lark-html-role="root" data-docx-has-block-data="false" id="isPasted">Great question! We offer a&#xA0;1-hour grace period after your order is placed, just in case you need to make any changes or cancel it. During this time, you can reach out to us to: <ul><li style="font-size: 16px;">Update your delivery address</li><li style="font-size: 16px;">Change item(s), size, or color</li><li style="font-size: 16px;">Cancel your order entirely</li></ul>For order changes, you can also click the&#xA0;&#x201C;Edit Order&#x201D; link found in your order confirmation email. This allows you to make quick edits within the allowed window. Super handy if you catch something right away! We recommend reaching out as soon as possible, since we process orders quickly to get them to you faster!&#xA0; After the 1-hour window, or if the order has already been fulfilled, we may no longer be able to make changes, but we&#x2019;ll always do our best to help you with return or exchange options if applicable.</div>

What is your allowed window for order changes or cancellations?

<div data-page-id="LJzRdgNdyoZbJmxfGT7lPIlRgIn" data-lark-html-role="root" data-docx-has-block-data="false" id="isPasted">While we do our best to accommodate, changes and cancellations become more limited once the 1-hour window has passed or the order is already in fulfillment.&#xA0; If it&#x2019;s still unfulfilled, we&#x2019;ll try to help where possible. If it&#x2019;s already shipped, don&#x2019;t worry, we&#x2019;ll guide you through return or exchange options if your order is eligible. Let&#x2019;s work through it together!</div>

I want to change or cancel my order but more than 1 hour has passed, what now?

<div data-page-id="LJzRdgNdyoZbJmxfGT7lPIlRgIn" data-lark-html-role="root" data-docx-has-block-data="false" id="isPasted">No worries, it happens! If your order hasn&#x2019;t shipped yet, we&#x2019;ll try to update it for you.&#xA0; If it&#x2019;s already been delivered, we&#x2019;ll be happy to check if your item qualifies for an exchange or return. Please make sure the product is unused and within our return timeframe. Let us know what you&apos;d like to swap, and we&#x2019;ll guide you from there!</div>

I accidentally ordered the wrong item, what can I do?

We get it! Sometimes things just don’t work out as expected. If your item is unused and within our return window, we’d be happy to help with a solution, depending on your preference and our return policy.Reach out to us at support@ambi.ooo, and we’ll

<div data-page-id="LJzRdgNdyoZbJmxfGT7lPIlRgIn" data-lark-html-role="root" data-docx-has-block-data="false" id="isPasted">We get it! Sometimes things just don&#x2019;t work out as expected. If your item is&#xA0;unused and within our return window, we&#x2019;d be happy to help with a solution, depending on your preference and our return policy. Reach out to us at support@ambi.ooo, and we&#x2019;ll walk you through the next steps.&#xA0;</div>

I’ve received my order but I changed my mind. Can I return it?

Ambi

ORDER MANAGEMENT

Is your jewelry hypoallergenic?

What materials are used in your jewelry?

Will my silver jewelry tarnish?

Will my jewelry scratch over time?

Can I wear my jewelry in water or during workouts?

What’s the best way to store my jewelry?

Is it safe to sleep in my jewelry?

How should I handle new piercing jewelry?

How do I clean my jewelry?

How can I keep my jewelry looking its best every day?

Where can I find details about the materials used?

MATERIALS & CARE GUIDE

What payment methods do you accept?

My payment was declined, what should I do?

Why was I charged more than expected?

I was double charged—what now?

Can I change my payment method after placing an order?

Can I use more than one payment method for my order?

I was charged but didn’t get an order confirmation, what’s going on?

Can I be refunded to a different card or account?

When will I be charged for my order?

Are taxes and duties included?

PAYMENTS

How much does shipping cost?

Do you ship internationally?

Are there countries outside your shipping zone?

Do you offer free shipping?

How long does delivery take?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

What if my parcel is held at customs?

SHIPPING & DELIVERY

Is there a warranty for your products?

What’s included in the warranty coverage?

What isn't covered by your warranty?

What happens if I received a defective item?

How do I make a warranty claim?

WARRANTY

Is your production facility certified?

Are there quality checks during production?

Does Ambi take responsibility for self-insertion or misuse?

Is Ambi responsible for infections or reactions?

What if I have a metal allergy or sensitivity?

Is Ambi jewelry medical-grade?

Are all your jewelry pieces sterilised?

SAFETY STANDARDS

How do I apply promo/discount codes?

Can I apply a promo code after I’ve placed my order?

Can promos expire?

Can discounts or promos be turned into store credit or cash?

PROMOS & DISCOUNTS

What is your policy on Returns & Exchanges?

Can I return an item if I’ve opened the package?

What items can’t be returned or exchanged?

Who pays for return shipping?

How do I start a return or exchange?

RETURNS & EXCHANGES

COLLABORATIONS

TERMS & CONDITIONS