What is your policy on Returns & Exchanges?Updated 9 days ago
We want you to love your Ambi pieces, but if something isn’t quite right, here’s how our Returns & Exchanges work:
- Piercing Jewelry: For hygiene reasons, piercing jewelry is non-returnable once opened. These may be returned if the seal is intact.
- Cuffs and Toolkits: These are returnable if unused and in original packaging.
- Non-Returnable Items: Earrings, personalised or bespoke pieces, mystery bundles, sale items, and gift cards are final sale.
- Return Window: Eligible items can be returned within 30 days of delivery as long as they’re unused, in their original packaging, and still sealed (where applicable).
Shipping Costs
- Customers cover return shipping.
- If your return is due to a manufacturing defect or our error, we’ll provide a prepaid return label.
Exchanges
Exchanges are available! The value of your exchange will be based on the amount you originally paid for the item. You’ll just need to cover any price difference and the shipping cost of your new piece. Simply email us at [email protected] and our team will help you set it up
Refunds & Store Credit
- Refunds are processed back to your original payment method once we receive and inspect your return.
- Prefer store credit? Just let us know when you submit your return request.